Refund and Returns Policy

**14-day right of withdrawal** You may return any unopened item within 14 days of delivery for a full refund. Contact hello@cirqus.com with your order number and we will send a return label. **Coffee** For food safety reasons, opened bags of coffee cannot be returned unless the product is faulty or was damaged in transit. If a bag arrives damaged or stale, send us a photo and we will replace it or refund you in full. **Ceramics and brewing gear** Return unused items in their original packaging within 14 days. Handmade ceramics vary slightly in glaze and shape — this is not a fault. **Damaged or wrong items** Tell us within 7 days of delivery and we cover the return shipping and send a replacement immediately. **Refunds** Refunds are issued to the original payment method within 5 working days of us receiving the return. Original shipping costs are refunded when the return is due to our error. **Return address** CIRQUS ApS, Flæsketorvet 26, 1711 Copenhagen V, Denmark. **Questions** hello@cirqus.com · +45 33 11 22 33